Privacy Policy
Your privacy is important to us. This policy explains how CleanLux collects, uses, and protects your personal information when you use our cleaning services and website.
Information We Collect
We collect information to provide better cleaning services and improve your experience with CleanLux. The types of information we collect include:
- Contact Information: Name, phone number, email address, and postal address for service coordination and communication.
- Property Details: Information about your property size, room types, and specific cleaning requirements to provide accurate service estimates.
- Service Preferences: Frequency preferences, eco-friendly requirements, pet safety considerations, and special instructions.
- Website Usage: Pages visited, time spent on our website, and interaction with our service finder tools and contact forms.
How We Collect Information
Direct Collection
Information you provide when booking services, filling out forms, or contacting our team directly.
Website Analytics
Anonymous data collected through cookies and analytics tools to improve our website performance.
Service Delivery
Information gathered during the provision of cleaning services to ensure quality and safety.
How We Use Your Information
We use your personal information to deliver exceptional cleaning services and communicate effectively with you throughout our service relationship.
Service Delivery
Scheduling cleaning appointments, dispatching our professional team, and ensuring your property receives the specified cleaning services.
Communication
Sending service confirmations, providing updates on cleaning progress, and responding to your questions or concerns about our services.
Service Improvement
Analyzing service patterns, improving our cleaning processes, and developing better solutions to meet your specific cleaning needs.
Data Security & Storage
We implement industry-standard security measures to protect your personal information and ensure it remains confidential and secure.
Encrypted Data Storage
All personal information is encrypted using industry-standard protocols both in transit and at rest.
Access Controls
Only authorized CleanLux personnel have access to your personal information, and access is logged and monitored.
Local Storage
Some website features use local storage to remember your preferences and improve your browsing experience.
Data Retention Policy
Active Service Records
Retained while you are an active customer and for 2 years after service completion for legal and quality purposes.
Website Analytics
Anonymous data is retained for up to 26 months to improve our services and website functionality.
Marketing Communications
Email addresses for service updates are retained until you unsubscribe or request removal.
Your Privacy Rights
You have important rights regarding your personal information. Here's how you can exercise control over your data.
Access & Review
Request a copy of all personal information we have about you and how it's being used.
Correction
Update or correct any inaccurate or incomplete personal information in our records.
Deletion
Request deletion of your personal information, subject to legal requirements and service obligations.
Data Portability
Receive your personal information in a structured, machine-readable format.
Marketing Opt-out
Unsubscribe from marketing communications while maintaining essential service notifications.
Privacy Complaints
File a complaint about how we handle your personal information with our privacy officer.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized service recommendations.
Essential Cookies
Required for basic website functionality, including service booking forms and user session management.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience and service offerings.
Preference Cookies
Remember your settings and preferences, including favorite cleaning projects and service customization options.
Cookie Management
You have control over how we use cookies on your device. Manage your preferences using our cookie settings.
Privacy Questions & Contact
If you have questions about this privacy policy or how we handle your personal information, please contact our privacy team.
Get in Touch
Office Address
Unit 807, Doña Julia Vargas Ave
Ortigas Center, Pasig, 1605
Metro Manila, Philippines
Phone
+63 2 6388 5000
Business Hours
Quick Actions
Last updated:
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or website notice.