Terms of Service
Please read these terms and conditions carefully before using CleanLux services. These terms govern your access to and use of our website and cleaning services.
1. Acceptance of Terms
By accessing and using the CleanLux website (cleanlux.cc) and booking our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and CleanLux. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website.
Effective Date: These terms are effective as of January 1, 2025, and will remain in effect until modified or terminated according to these terms.
2. Service Availability
CleanLux provides professional cleaning services throughout Metro Manila, Philippines. Our service areas include but are not limited to: Manila, Quezon City, Makati, Taguig, Pasig, Ortigas Center, and surrounding areas within a 25-kilometer radius of our central location.
Services are available Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 4:00 PM. We do not provide services on Sundays or Philippine public holidays unless specifically arranged.
Service Areas
- • Manila and surrounding districts
- • Quezon City and subdivisions
- • Makati CBD and residential areas
- • Taguig and Bonifacio Global City
- • Ortigas Center and vicinity
- • Selected areas in Pasig, Caloocan
Operating Hours
- • Monday-Friday: 8:00 AM - 6:00 PM
- • Saturday: 9:00 AM - 4:00 PM
- • Sunday: Closed
- • Holidays: Closed
Emergency cleaning services available upon special arrangement.
3. Service Matching Tool
Use our interactive service finder to match your cleaning needs with our available packages. This tool considers your space type, property size, and cleaning frequency to recommend the most suitable service.
4. Room-Specific Cleaning Tasks
Select specific room types to view detailed cleaning tasks and estimated time requirements for each area.
Residential Rooms
Commercial Spaces
Selected Room Tasks & Time Estimates
Select room types above and click "Generate Task List" to view detailed cleaning tasks and time estimates.
5. Cleaning Assessment Wizard
Complete our assessment to receive a personalized cleaning package recommendation based on your specific needs and preferences.
Special Requirements
Assessment Results
Complete the assessment above to receive your personalized cleaning package recommendation.
6. Favorite Projects Gallery
Browse our portfolio of completed cleaning projects and save your favorites for future reference using local storage on your device.
Luxury Apartment - Makati
Complete living room deep cleaning and organization
Corporate Office - BGC
Full office complex cleaning and sanitization
Restaurant Kitchen - Ortigas
Commercial kitchen deep cleaning and degreasing
Your Saved Favorites
7. Contact Form Validation
Test our contact form validation system. All fields are required and must meet specific format requirements for proper submission.
Click "Validate Form" to check if all fields meet the requirements.
8. Booking Terms & Conditions
All cleaning services must be booked through our website, mobile app, or by phone. We require a minimum 24-hour advance notice for standard bookings and 48-hour notice for deep cleaning or specialized services.
Cancellation policy: Cancellations made more than 24 hours before the scheduled service receive a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee. Same-day cancellations are not refundable.
Payment Terms
- • Payment due upon service completion
- • We accept cash, credit cards, and bank transfers
- • Corporate clients may request invoicing
- • All prices are in Philippine Peso (PHP)
- • Prices may vary based on service complexity
Service Guarantee
- • 100% satisfaction guarantee on all services
- • Free re-cleaning if not satisfied within 24 hours
- • Fully insured and bonded cleaning team
- • All equipment and supplies included
- • Background-checked professional cleaners
9. Limitation of Liability
CleanLux maintains comprehensive insurance coverage including general liability and workers' compensation. Our liability is limited to the cost of the cleaning service provided. We are not responsible for damage to items not properly secured or stored, or for normal wear and tear.
For valuable or delicate items, please inform our team before service begins. We recommend moving irreplaceable or extremely valuable items to a safe location prior to cleaning.
Insurance Coverage: CleanLux carries ₱5,000,000 in general liability insurance and ₱2,000,000 in professional indemnity coverage.
10. Privacy & Data Protection
We collect and process personal information in accordance with the Data Privacy Act of 2012 and our Privacy Policy. Your information is used solely for providing cleaning services and communication regarding your bookings.
We do not share your personal information with third parties except as necessary to provide our services or as required by law. All data is stored securely with appropriate encryption and access controls.
Information We Collect
- • Contact information (name, phone, email)
- • Property address and access details
- • Service preferences and special instructions
- • Payment information (processed securely)
- • Communication history and feedback
Data Security
- • SSL encryption for all data transmission
- • Secure cloud storage with backup systems
- • Limited access on need-to-know basis
- • Regular security audits and updates
- • GDPR and local privacy law compliance
11. Contact Information
For questions about these Terms of Service or our cleaning services, please contact us through the following channels:
CleanLux Headquarters
Address
Unit 807, Doña Julia Vargas Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Phone
+63 2 6388 5000
Business Hours
Emergency Services: Available 24/7 for urgent cleaning needs. Call our emergency line for after-hours assistance.
12. Updates and Modifications
CleanLux reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or website notification.
It is your responsibility to review these terms periodically. Continued use of our services after any modifications constitutes acceptance of the updated terms.
Recent Updates
January 1, 2025: Updated terms to reflect expanded service areas and new eco-friendly options.
November 15, 2024: Added enhanced liability coverage and updated privacy policy.
September 1, 2024: Initial terms of service published.